SHIPPING & RETURNS
PURBOJAN.COM offers free shipping on all orders above 100$ within Canada!
Plain and simple! flat rate standard within canada for any order below 100$
All orders are shipped standard or expedited through Canada Post or Fedex .
Orders will be shipped within 1-3 business days. (Due to COVID-19, we are temporarily adjusting our processing time to 7-10 business days.)
Shipping can take 1-7 business days depending on location.
If we can't fulfill your order you will be notified within 24 hours. (Due to COVID-19, please expect a longer delay should we not be able to fulfill your order. We will try our best to contact you as soon as possible.)
PURBOJAN.COM offers free samples with most orders. Not all brands have samples to offer, but if they do, you will receive them! Expect to receive 1-3 samples per order depending on order amount. Our Skin Care Specialists will choose samples that compliment your order.
Return & Exchange Policy
PURBOJAN.COM does not allow returns or exchanges on any opened, unsealed, or used products unless you have experienced an allergic reaction. (Please see Allergic Reaction section below). Hair Care and Deodorant are non-refundable/non-exchangeable due to hygienic reasons.
We will exchange or refund a product if it has not been opened, damaged or used. All returned items must be in the original condition with the original packaging and must be returned within 7 days of purchase with an authentic receipt. Shipping charges will not be refunded or credited. Hair Care, will not be refunded, exchanged or credited under any circumstance due to hygienic reasons.
We reserve the right to deduct the shipping costs from returned/exchanged items that had originally qualified for free shipping. Deductions will only take place when the adjusted total is below $60.00.
We understand that sometimes certain products do not agree with your skin type. PURBOJAN.COM will refund or credit the individual product that caused the Allergic Reaction. All reactions must be reported within the first 48hours of use. PURBOJAN.COM reserves the right to request a Doctors letter and/or photos of the reaction in order to confirm that it was caused by one of our products.
Please note that all instructions, ingredients, opinions and suggestions regarding products on our site have been provided by the manufacturers and/or distributors. If you have any concerns regarding the safety of certain ingredients please contact your doctor or you can contact us for further information.